Privacy policy

Your personal data including your name and contact details which you have provided to ALDO Malaysia (hereinafter referred to as "we" or "us" or "our") in this website ("Personal Data") will be recorded, stored and otherwise processed by us for obtaining your feedback in relation to our goods and services, advertising, marketing, communication, conducting market surveys, trend analysis, processing your membership application or registration under our loyalty program and our other legitimate business purposes ("Purpose"). Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws. In addition, you will appreciate that we are part of the ALDO Group which operates in multiple jurisdictions. Accordingly, access to the Personal Data may be granted to other entities within the ALDO Group and may be transferred out of Malaysia for their processing of your Personal Data for any of the foregoing Purpose, if required. You may request for access to or correction of the Personal Data or limit the processing of the Personal Data at any time hereafter by submitting such request to us via e-mail to Customer Service (aldosupport@montreal.com.my). Please note that it will be necessary for you to provide all the Personal Data, without which we will not be able to process the same for the Purpose including our obtaining your feedback. By submitting your Personal Data in this website, you consent to the processing and transfer (if required) of your Personal Data by us.



Maklumat peribadi anda termasuk nama anda dan butir-butir hubungan yang anda berikan kepada ALDO Malaysia (selepas ini dirujuk sebagai "kita" atau "kami") dalam laman web ini ("Data Peribadi") akan direkodkan, disimpan dan diproses oleh kami untuk mendapatkan maklumbalas anda berkenaan barangan dan perkhidmatan kami, pengiklanan, pemasaran, komunikasi, kaji selidik kelakuan pasaran, analisis trend, memproses permohonan keahlian atau pendaftaran anda di bawah program kesetiaan kami dan tujuan perniagaan sah kami yang lain ("Tujuan"). Sila ambil maklum bahawa Data Peribadi anda boleh didedahkan kepada anggota sekutu kami, pembekal perkhidmatan dan rakan perniagaan yang berkaitan seperti agency perhubungan awam, firma penyelidik pasaran, agency pengiklanan (jika ada) bagi Tujuan tersebut dan sebagaimana yang dibenarkan oleh undang-undang privasi data. Selain itu, adalah dimaklumkan bahawa kami adalah sebahagian daripada Kumpulan ALDO yang beroperasi di negara-negara lain. Oleh itu, akses kepada Data Peribadi anda mungkin diberikan kepada entiti lain dalam Kumpulan ALDO dan boleh dipindahkan ke luar Malaysia untuk pemprosesan Data Peribadi anda bagi mana-mana Tujuan yang disebut terdahulu, jika diperlukan. Anda boleh meminta akses kepada atau pembetulan Data Peribadi anda atau menghadkan pemprosesan Data Peribadi pada bila-bila masa selepas ini dengan mengemukakan permintaan itu kepada kami melalui e-mel kepada Perhidmatan Pelanggan (aldosupport@montreal.com.my). Sila ambil perhatian adalah perlu untuk anda memberi Data Peribadi anda kerana tanpa Data Peribadi tersebut kami tidak dapat memproses Data Peribadi anda untuk Tujuan di atas termasuk mendapat maklumbalas anda. Dengan mengemukakan Data Peribadi anda di dalam laman web ini, anda bersetuju dengan pemprosesan dan pemindahan (jika perlu) Data Peribadi anda oleh kami.


Our commitment to privacy

(Company Registration No. 656170-T) ("ALDO MALAYSIA") values its customers and respects their privacy and personal data.

This privacy policy (this "Policy") sets forth the personal information and personal data (the “Personal Data”) we may collect from you, the purposes for which we collect it, store the Personal Data, how we use it and when we may share it with third pares. This Policy also describes the choices you can make about how we collect, use, retain and disclose your Personal Data. ALDO MALAYSIA will not collect, retain, use or disclose your Personal Data other than in compliance with this Policy.

By accessing the www.aldoshoes.com.my website and/or making online purchases of products, you agree to abide by the terms and conditions of ALDO MALAYSIA’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated Policy on our website.

Following the posting of such changes, your continued use of the www.aldoshoes.com.my website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.aldoshoes.com.my website following a change to our Policy but take no other action with respect to your Personal Data, our use of that Personal Data will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

We may offer you the ability to connect with our website, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Policy apply to all such mobile access and use of mobile devices. This Policy will be referenced by all such mobile applications or mobile optimized websites. By using a mobile application or mobile optimized website, you expressly authorize and consent to us gathering, reviewing, retaining and where reasonably required, transmitting the Personal Data to our intermediary companies and related entities for the proper and reasonable purpose of them storing and using the Personal Data responsibly. When you provide Personal Data through our mobile application or mobile optimized website, the Personal Data may be sent to servers located in the cloud.

Our privacy policy

What kind of information does ALDO MALAYSIA collect?

We may collect Personal Data from you when you save or otherwise provide your Personal Data to us, such as by setting up a user account and password, logging in as a registered user of www.aldoshoes.com.my, searching for a product, making an order for a product, providing Personal Data in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), interacting with us by phone, e-mail, or through our websites, mobile optimized websites, mobile applications or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with Personal Data, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. When you visit our website, we may also gather certain information automatically and store it in log files. This information may include without limitation browser information, Internet Service Provider (ISP), operating system, Internet Protocol (IP) addresses or other device identifiers, location and date/me stamp.

ALDO MALAYSIA's website is directed for use by adults. ALDO MALAYSIA does not knowingly collect any Personal Data from minors under the age of 18 in accordance with the Minor’s Contracts Act (Cap. 389). Those under age 18 should not use ALDO MALAYSIA's website or provide ALDO MALAYSIA with any Personal Data.

For what purpose does ALDO MALAYSIA collect my information?

ALDO MALAYSIA may collect, process or use your Personal Data to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

However, as an ALDO MALAYSIA A-List member, you will still be receiving communication updates through email or sms on your membership status even though you have unsubscribed from A-List news, unless you cease to be the member of the loyalty program by writing to aldosupport@montreal.com.my.

Does ALDO MALAYSIA share my information with third parties

Your Personal Data will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. To fulfil the purposes above, we may share your Personal Data with our affiliates as well as our licensor, Aldo Group International AG, and its affiliated corporations (collectively, the “ALDO Group”). We may also disclose your Personal Data to third party processors, fulfilment centres, financial institutions or other third party service providers who help with our business operations (such as fraud detection, rewards programs, suppliers of technological services, financial transaction management, logistics services, transportation, order management and customer service, etc.) or as necessary to process your purchase. By providing Personal Data in-store or through our website, a mobile application, a mobile optimized website or otherwise to us, you expressly authorize us to disclose and process your information as described. Your consent to this access/disclosure, includes those cases where for efficiency of the provision of the services, providers may be located in and/or have access to the data from countries or territories outside Malaysia. Please do not proceed if you do not agree on the abovementioned usage and cross border transfer.

In the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your Personal Data to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for any other purposes identified in this Policy.

We may transfer Personal Data to non-affiliated third parties for processing pursuant to agreements that prohibit or restrict the third parties from using or disclosing the Personal Data other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.

We may also use third-party advertising agencies to collect Personal Data and/or serve ads when you visit our websites. These agencies may use information (not including your name, address, email address or telephone number) about your visits to this website in order to provide tailored advertisements about goods and services of interest to you.

We reserve the right to disclose your Personal Data as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of ALDO MALAYSIA and the ALDO Affiliates.

ALDO MALAYSIA's website may contain links to websites operated by third parties which we do not control. These websites may independently solicit and collect your Personal Data. This Policy does not apply to the practices of third parties and ALDO MALAYSIA does not assume any responsibility for, and by using this website and/or accessing a third party's website from this website you release ALDO MALAYSIA of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each site you visit.

How can I exercise my choices about receiving promotions?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, you can unsubscribe by emailing us at aldosupport@montreal.com.my for subscription request or, you could also log into My Account to stop the email subscription on offers, promotions or special events but you will still be receiving communication from ALDO MALAYSIA regarding your membership status.

You can or email us at aldosupport@montreal.com.my for help.

Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your request to unsubscribe, during which period you may continue to receive communications from ALDO MALAYSIA or its affiliates.

What are cookies and how does ALDO MALAYSIA use cookies on its site?

We may use "cookies" to track your preferences and activities on the www.aldoshoes.com.my website. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to beer serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You can also opt-out by using the following link: networkadversing.org/choices/. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this Policy and ALDO MALAYSIA’s privacy practices?

ALDO MALAYSIA will ensure that the Personal Data it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your Personal Data collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and ALDO MALAYSIA’s Personal Data practices, please contact our designated privacy officer by wring to aldosupport@montreal.com.my.

If you have consented to the collection, use and/or disclosure of Personal Data as identified herein, please note that you may also withdraw your consent at any time by communicating with our privacy officer as provided above.

How long is personal information retained?

We will keep your Personal Data only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law or business purposes..

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of Personal Data and to safeguard Personal Data against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every ALDO MALAYSIA employee, mandatory or agent must abide by this Policy. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your Personal Data or other communication will always remain secure.

Mobile privacy

When you use our mobile optimized website or our mobile application, we may receive information about your location and your mobile device, including a unique identifier for your device. ALDO MALAYSIA and our service providers may use and store this information to provide you with location based services, search results, and other personalized content. ALDO MALAYSIA will provide notifications only to those customers who accept to receive such notifications. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacturer of your particular device.