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FAQ: Shipping & Tracking Order
Our appointed courier service provider delivers throughout
Malaysia. The following shipping methods are available when you place
your order:
|
Shipping Methods
|
Cost
|
Delivery Time
|
|---|---|---|
|
Ship to an Aldo store
|
Free
|
5-7 business days
|
|
Standard Delivery
|
RM15
|
3-5 business days
|
Remarks: In view with the current pandemic & lockdown, click and collect service is currently not available. Please expect delays as we try to our best to deliver them to you.
What are the delivery options and how long does it take?
Currently, we offer ship-to- store (5-7 business day) and standard delivery (3-5 business day) for all orders.
For ship-to- store, you will be able to receive your order within 7 business days after it has been processed. You will receive an email once your order is ready for pickup in store.
For standard delivery, your order will be processed on the same day if it is placed before 1430hrs. All orders placed after 1430hrs will be processed on the following business day. You will receive an email with tracking details once your order is shipped. It will take 1-2 business days for the order to reach your doorstep.
Our business days are from Monday to Friday, with the exception of Public Holidays. You may experience delay in shipping during holidays and sale period.
How much are the shipping rates ?
|
Order Purchase Amount
|
Delivery To Store (5-7 Business Days)
|
Standard Shipping (3-5 business days)
|
|---|---|---|
|
Orders less than RM400^
|
Free
|
RM15
|
|
Order Purchase more than
RM400^
|
Free
|
Free
|
^Net - Refers to amount after discount
Do visit our website to check out our free shipping promo.
Do visit our website to check out our free shipping promo.
Where can I have my items shipped to?
Our appointed courier service provider delivers throughout Malaysia.
Can I have my items shipped to store?
Absolutely. Simple select the “Ship-to-Store” option during checkout and choose your preferred store for collection. You will receive an email once your order is ready for pickup in store..
Stores which are not included for Ship-to-Store:
All Outlet Stores (Design Village Outlet, Johor Premium Outlet, and Mitsui
Sepang Outlet)
All Department Stores (Robinson Kuala Lumpur)
Can I place an international order?
Unfortunately, we do not offer international delivery currently. All deliveries have to be fulfilled within Malaysia.
Do I need to pay for a re-delivery?
Our appointed courier service provider offers 2 times free re-delivery. However, a delivery charge of RM20 will be imposed for re-delivery attempts that failed twice. So, be sure that you have appointed someone to receive the parcel on your behalf in order to avoid unnecessary charges.
How to track your order?
You will be redirected to our designated courier service provider website. To track your order, please enter the tracking number provided in your order confirmation email. Kindly take note that it may take up to 24 hours for tracking information to be available.
Alternatively, you may login to view your updated order status under Order History in My Account page. If you have made a guest purchase, this service will not be available.
Order Status Explanation
|
Order Confirmed
|
We have successfully received your paid orders
|
|---|---|
|
Order Shipped
|
Our courier service provider have delivered your orders
|
|
On hold
|
An unforeseen event has occurred and we are rectifying it
|
|
Cancelled
|
The order has been cancelled
|
|
Refunded
|
We have successfully processed the refund
|
Looking for more help?
Need help with something more specific?
Email us now.