Our appointed courier service provider delivers throughout
Malaysia. The following shipping methods are available when you place
Ship to an Aldo store
5-7 business days
3-5 business days
Remarks: In view with the current pandemic, please expect delays as we try to our best to deliver them to you.
What are the delivery options and how long does it take?
Currently, we offer ship-to- store (5-7 business day) and standard delivery (3-5 business day) for all orders.
For ship-to- store, you will be able to receive your order within 7 business days after it has been processed. You will receive an email once your order is ready for pickup in store.
For standard delivery, your order will be processed on the same day if it is placed before 1430hrs. All orders placed after 1430hrs will be processed on the following business day. You will receive an email with tracking details once your order is shipped. It will take 1-2 business days for the order to reach your doorstep.
Our business days are from Monday to Friday, with the exception of Public Holidays. You may experience delay in shipping during holidays and sale period.
How much are the shipping rates ?
Order Purchase Amount
Delivery To Store (5-7 Business Days)
Standard Shipping (3-5 business days)
Orders less than RM200^
Order Purchase more than
^Net - Refers to amount after discount
Do visit our website to check out our free shipping promo.
Where can I have my items shipped to?
Our appointed courier service provider delivers throughout Malaysia.
Can I have my items shipped to store?
Absolutely. Simple select the “Ship-to-Store” option during checkout and choose your preferred store for collection. You will receive an email once your order is ready for pickup in store..
Stores which are not included for Ship-to-Store:
All Outlet Stores (Design Village Outlet, Johor Premium Outlet, and Mitsui
All Department Stores (Robinson Kuala Lumpur)
Can I place an international order?
Unfortunately, we do not offer international delivery currently. All deliveries
have to be fulfilled within Malaysia.
Do I need to pay for a re-delivery?
Our appointed courier service provider offers 2 times free re-delivery. However,
a delivery charge of RM20 will be imposed for re-delivery attempts that failed
twice. So, be sure that you have appointed someone to receive the parcel on your
behalf in order to avoid unnecessary charges.
How to track your order?
You will be redirected to our designated courier service provider website. To
track your order, please enter the tracking number provided in your order
confirmation email. Kindly take note that it may take up to 24 hours for tracking
information to be available.
Alternatively, you may login to view your updated order status under Order History in My Account page. If you have made a guest purchase, this service will not be available.
Order Status Explanation
We have successfully received your paid orders
Our courier service provider have delivered your orders
An unforeseen event has occurred and we are rectifying it
The order has been cancelled
We have successfully processed the refund
Looking for more help?
Need help? Live chat is the fastest way to get in touch with us.
Chat with us today. We are available from Monday to Friday: 10am – 5pm, excluding public holidays.
Need help with something more specific? Email us now.